practice policies

To always treat you in a humane and compassionate manner with respect to personal dignity, personal privacy, civil rights and civil liberties.

To protect your confidentiality, unless required by law to do otherwise.

To provide you with the greatest degree of freedom possible, by including you in all aspects of the decision making that affects your treatment.

To provide services that are sensitive to your beliefs, values, and culture.

To be open to discussion, if you ever feel that you have been treated in a manner that is different from these principles.

Scheduling:

In the majority of cases your therapist will schedule your next appointment with you at a time that works best for you. You can always schedule an appointment by calling or stopping by the front desk. If you have set up a patient portal account you can also manage your appointment schedule there. With your permission, we will provide you with a courtesy reminder via text message 3 business days prior to each appointment.

Rescheduling and Cancellation Policy:

We require 24-hour prior notification if you need to reschedule or cancel an appointment. You can reschedule or cancel an appointment by calling the front desk, during or after business hours. If you call after business hours, you can leave a time stamped voice message which will serve as notification. Let us know if you’d like a return call to reschedule your appointment. You can also manage your appointments via the patient portal if you have set up an account.

Missed Appointment/Late Cancellation Fee Policy:

If you cancel an appointment with less than 24-hour notice, or do not show for a scheduled appointment, you will be responsible for an $80 missed appointment/late cancellation fee. This fee will help compensate the therapist for the time saved for you, that could not be used for another patient because of the short notice.

We understand that there can be some unusual circumstances (for example severe weather or illness) that prevent you from making an appointment or cancelling within the 24-hour timeline. If you feel that an exception could be made, please discuss the specifics with the front desk staff or your therapist.

Insurance and payment for services:

We expect payment on the day of your appointment. Mynd Matters has contracted rates with most insurance companies, and with your permission, will file a claim with your insurance carrier for services provided. If you are using insurance to help cover the cost of treatment, the precise fee for your session will be determined by the contracted rate with your insurance company, the length of your session and the amount of your deductible, co-insurance or co-pay. You are ultimately responsible for your bill, which means that you are responsible for any amount not covered by your insurance company. If your insurance has been cancelled, you will be solely responsible for the charges on your account. To help minimize the chance of insurance denials, we ask that you keep us notified of any changes to your insurance. Balances over 90 days old will need to be made current before you can schedule another appointment.

Urgent/Emergent Situations

If you are experiencing an emergency, please call 911 or report to your nearest emergency department. If you need to get in touch with your provider for an urgent matter that cannot wait until normal business hours, you may call the office to connect with the clinician on call. If the clinician agrees that the matter cannot wait until normal business hours, an effort will be made to contact your therapist/psychiatrist who will try to get back to you within an hour. Do not leave urgent messages on an automated answering system.

Admission to a hospital

Should the treatment of your condition warrant hospital treatment, you will be referred to a hospital that can meet your needs. There you will have an intake completed and, together with the clinicians, decide if an admission is needed. If you are believed to be an imminent threat to yourself or others, or substantially unable to care for yourself and you are unwilling to be hospitalized, the appropriate police department will be notified to assure your safety. In addition, attempts will be made to talk with the emergency contact you listed on the intake form. Your outpatient providers will not guide your treatment in the hospital but will be available to talk with members of your treatment team and provide any information you authorize for release and help coordinate your return to outpatient care.